Employee conflict costs organizations money, morale and productivity. A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict. In this topic, you will learn how to handle conflict caused by the tasks of the job and relationships with coworkers. You will learn how to evaluate the seriousness of the conflict and how to appropriately intervene. In addition, the role of emotional intelligence, confronting employees in conflict and dealing with common issues of conflict at all levels of the organization will be considered.

Course Objectives:

• Recognize types of conflict.
• Identify casual workplace irritations.
• Discuss the role of emotional intelligence.
• Review different levels of organizational conflict.

Why Should You Attend:

Learn how to identify conflict between employees and discover effective ways to resolve workplace disputes.

Course Outline:

• Getting to the Root of the Problem
          o Task Disputes
          o Relationship Disputes
• Types of Conflict
          o Sexual, Racial and Ethnic Harassment
          o Workplace Bullying
          o Personality Clashes
          o Power Struggles
          o Other Forms of Harassment
• Casual Workplace Irritations
          o Blips vs. Clashes
          o Using Natural Biological Tendencies to Resolve Conflict
          o Using Time to Work It out
          o Eliminating Power Plays
          o Managerial Intervention
• Evaluating Conflict
          o Cost of Conflict
          o Productivity
          o Absenteeism
          o Turnover
          o Morale
• Getting to the Root of the Problem
          o Task Disputes
          o Relationship Disputes

• The Role of Emotional Intelligence
          o Recognizing One's Own Feelings
          o Recognizing Others' Feelings
          o Empathy
          o Self-Control
• Confronting Employees
          o Accountability Conversations
          o Active Listening
          o Giving Voice to Those in Conflict
          o Brainstorming Solutions
          o Reality Checks
• Team Building Exercises
          o Appealing to the Greater Good
          o Showing Interdependence
          o Empowering Teams
• Different Levels of Organizational Conflict
          o Interpersonal Conflict
          o Intradepartmental Conflict
          o Interdepartmental Conflict
• Common Issues in Organizational Conflict
          o Employee Needs
          o Decision Making Techniques
          o Silo Effect

What You Get:

• Training Materials
• Live Q&A Session with our Expert
• Participation Certificate
• Access to Signup Community (Optional)
• Reward Points

Who Will Benefit:

• Human Resources Specialists and managers
• Supervisors and Managers
• Executives and Business Owners
• In-house counsel
• Human Resources Staff
• HR Analysts
• HR Directors
• Employee Relations Professionals
• Employment Managers/Specialists
• HR Coordinators/Supervisors